Refund Policy

Last updated: [Insert date]

This Refund Policy explains when and how you can obtain a refund for payments made to Mapnetica (“we”, “our”, “us”). It forms part of our Terms and Conditions and should be read together with them.

1. What this policy covers

This policy applies to paid subscriptions (billed monthly or annually) and to add-ons purchased on top of a subscription. Payments are processed by our payment provider; we do not store your full card details.

2. Subscriptions

• Subscriptions renew automatically at the start of each billing period until cancelled.
• You can cancel at any time from your billing settings. Cancellation stops future renewals and your paid access continues until the end of the current billing period.
• Except where required by law, we do not provide refunds or credits for partial billing periods, or for periods during which your account remained active but unused.

3. Statutory right of withdrawal

If you are a consumer in a jurisdiction that grants a statutory “cooling-off” period (for example, the EU/EEA and the UK), you may be entitled to withdraw from your purchase within [Insert number, e.g. 14] days. Because the Service is delivered digitally and access begins immediately, by starting to use a paid plan you request that performance begin during the withdrawal period and acknowledge that your right of withdrawal may be lost once the Service has been fully performed. Nothing in this policy limits any non-waivable rights you have under applicable consumer law.

4. Add-ons

Add-ons that increase your plan limits are applied to your account immediately and billed on your subscription. Once provisioned, add-on purchases are non-refundable except where required by law.

5. Free plan

The free plan involves no payment, so no refunds apply.

6. Billing errors and duplicate charges

If you believe you have been charged in error, or charged more than once for the same item, contact us within [Insert number, e.g. 30] days of the charge and we will investigate and refund any amount charged in error.

7. How to request a refund

Send your request to [billing@mapnetica.com] from the email address associated with your account, including the charge date, amount, and reason. We aim to respond within [Insert number, e.g. 5] business days.

8. How refunds are issued

Approved refunds are returned to the original payment method. The time for the funds to appear depends on your payment provider and bank, and is outside our control.

9. Chargebacks

If you have a concern about a charge, please contact us first so we can resolve it. Initiating a chargeback without contacting us may result in suspension of your account while the dispute is reviewed.

10. Discretionary refunds

We may, at our discretion, offer a refund or credit in circumstances not covered above. Doing so once does not oblige us to do so again.

11. Changes

We may update this Refund Policy from time to time. Changes will be posted on this page and apply to purchases made after they take effect.

12. Contact

Email: [billing@mapnetica.com]

Company: Mapnetica

Address: [Insert company address]